Made-to-Order Items

Every item at Parallel World is printed only after it’s ordered — nothing sits in a warehouse waiting to be sold. Because each piece is made specifically for you, we’re not able to accept returns for a change of mind, wrong size chosen, or similar preference-based reasons. Please check our size guide before ordering.

Defective, Damaged, or Misprinted Items

If your item arrives damaged, defective, or with a printing error, we will replace it or refund you at no extra cost. Please contact us within 30 days of delivery with:

• Your order number
• A photo of the item showing the issue
• A photo of the shipping label, if the item arrived damaged in transit

Wrong Item Received

If we sent you the wrong product, let us know within 30 days of delivery and we’ll cover the cost of sending the correct item, along with return shipping instructions for the incorrect one if needed.

How to Request a Replacement or Refund

Contact us through our Contact page with the details above. We aim to respond within 2 business days and will let you know the next steps.

Refund Method & Timing

Approved refunds are issued to your original PayPal payment method. Please allow 5–10 business days for the refund to appear, depending on PayPal’s processing times.

Non-Returnable Situations

We can’t offer refunds or replacements for: orders delayed by customs or local delivery services beyond our control, incorrect shipping addresses provided at checkout, or items that no longer fit due to normal wear.

Contact Us

Have a question about an order? Visit our Contact page — we’re happy to help.